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Privacy Policy

Last updated: November 20, 2025

This privacy notice for Nonanteneuf appart‧hōtel (“we,” “our,” or “us”) describes how and why we may access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

  • Visit our website at nonanteneuf-hotel.ch or any other site that links to this privacy notice
  • Use Nonanteneuf appart‧hōtel services
  • Interact with us in other ways, including sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. We are responsible for your personal information. If you do not agree with our policies and practices, please do not use our Services. If you still have questions or concerns, please contact us at hello@nonanteneuf-hotel.ch.

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Disclose to Us

In summary: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide when you register for the Services, express interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or when you contact us otherwise.

Personal Information Provided by You

The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • Names
  • Phone numbers
  • Email addresses
  • Mailing addresses
  • Contact preferences
  • Billing addresses
  • ID Card/Passport

All personal information you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information Collected Automatically

In summary: Some information — such as your IP address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (such as your name or contact information), but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting.

Like many companies, we also collect information through cookies and similar technologies.

The information we collect includes:

Log and Usage Data. Log and usage data are service-related, diagnostic, usage, and performance information that our servers automatically collect when you access our Services and which we record in log files. Depending on how you interact with us, these log data may include your IP address, device information, browser type and settings, and information about your activity in the Services (such as the timestamps associated with your usage, pages and files viewed, searches performed, and other actions such as which features you use), as well as device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).

Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile operator, operating system, and system configuration information.

Google APIs

Our use of information received from Google APIs will comply with the Google API Services User Data Policy, including the Limited Use requirements.

2. HOW DO WE PROCESS YOUR INFORMATION?

In summary: We process your information to provide, improve, and administer our Services, communicate with you, ensure security and prevent fraud, and to comply with the law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
  • To facilitate and carry out customer bookings; to ensure the smooth running of customer stays; to coordinate the hotel stay according to customer wishes and interests; to ensure the provision of future hotel services matching customer interests; for marketing purposes regarding hotel performance and performance improvement.
  • To provide and facilitate the delivery of services to the user. We may process your information to provide you with the requested service.
  • To respond to user inquiries/provide user support. We may process your information to respond to your inquiries and resolve any potential issues you might encounter with the requested service.
  • To send you administrative information. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
  • To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
  • To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
  • To save or protect an individual's vital interests. We may process your information when necessary to save or protect an individual's vital interests, such as to prevent harm.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In summary: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., a legal basis) to do so under applicable law, such as with your consent, to comply with laws, to provide you with services to fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in the EU or UK

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on to process your personal information. As such, we may rely on the following legal bases to process your personal information:

  • Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.
  • Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
  • Legal Obligations. We may process your information when we believe it is necessary to comply with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
  • Vital Interests. We may process your information when we believe it is necessary to protect your vital interests or the vital interests of a third party, such as in situations involving potential threats to the safety of any person.

If you are located in Canada

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

  • If the collection is clearly in the interest of an individual and consent cannot be obtained in a timely way
  • For investigations and the detection and prevention of fraud
  • For business transactions, provided that certain conditions are met
  • If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
  • To identify injured, ill, or deceased persons and communicate with next of kin
  • If we have reasonable grounds to believe an individual has been, is, or may be victimized by financial abuse
  • If it is reasonable to expect that collection and use with consent would compromise the availability or accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
  • If disclosure is required to comply with a subpoena, warrant, court order, or rules of court relating to the production of records
  • If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
  • If the collection is solely for journalistic, artistic, or literary purposes
  • If the information is publicly available and is specified by the regulations

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In summary: We may share information in specific situations described in this section and/or with the following categories of third parties.

Third-party vendors, consultants, and other service providers

We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and who require access to such information to do their work.

The categories of third parties with whom we may share personal information are as follows:

  • Government entities
  • Order fulfillment service providers
  • Payment processors
  • Sales and marketing tools

Other sharing situations

We may also share your personal information in the following situations:

  • Business transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
  • When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (for example, Google Maps API, Places API). Google Maps uses GPS, Wi‑Fi, and cell towers to estimate your location. GPS is accurate to about 20 meters, while Wi‑Fi and cell towers help improve accuracy when GPS signals are weak, such as indoors.
  • Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
  • Business partners. We may share your information with our business partners to offer you certain products, services, or promotions and with our contracted service providers who provide the hotel with cloud-based software and data processing solutions. These providers have the sole purpose of processing and analyzing customer data for the aforementioned purposes.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In summary: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (such as web beacons and pixels) to collect information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent outages, fix bugs, save your preferences, and assist with basic site functions.

We also allow third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, tailor advertisements to your interests, or send abandoned shopping cart reminders (based on your communication preferences).

To the extent that these online tracking technologies are considered a "sale"/"sharing" (which includes targeted advertising, as defined by applicable laws) under U.S. laws, you may opt out of these online tracking technologies by submitting a request as described below in the section "DO U.S. RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?"

Specific information about how we use these technologies and how you can refuse certain cookies is set out in our Cookie Notice.

Google Analytics

We may share your information with Google Analytics to track and analyze the use of the Services. The Google Analytics advertising features we may use include: Google Analytics demographic and interest reports and Google Display Network impression reports.

To opt out of Google Analytics tracking across the Services, please visit https://tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics advertising features through Ads Settings and Ad Settings for mobile apps. Other opt-out methods include http://optout.networkadvertising.org/ and http://www.networkadvertising.org/mobile-choice.

For more information about Google's privacy practices, please visit the Google Privacy and Terms page.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In summary: We keep your information for as long as necessary to fulfill the purposes described in this privacy notice, unless the law requires otherwise.

We will only retain your personal information as long as necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us to retain your personal information for more than twelve (12) months after the termination of your user account.

When we no longer have a legitimate business need to process your personal information, we will delete or anonymize such information, or, if that is not possible (for example, because your personal information has been stored in backup archives), we will then securely retain your personal information and isolate it from any further processing until deletion is possible.

7. HOW DO WE PROTECT YOUR INFORMATION?

In summary: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of all personal information we process. However, despite our protections and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, and we therefore cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to circumvent our security and collect, access, steal, or improperly modify your information.

Although we do our best to protect your personal information, the transmission of personal information to and from our Services is at your own risk. You should only access the Services in a secure environment.

8. DO WE COLLECT INFORMATION ABOUT MINORS?

In summary: We do not knowingly collect data from children under 18 years of age and do not advertise to them.

We do not knowingly collect, solicit data from, or advertise to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 years of age or that you are the parent or guardian of a minor and consent to that minor's use of the Services.

If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under 18 years of age, please contact us at hello@nonanteneuf-hotel.ch.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In summary: Depending on your state of residence in the United States or certain regions, such as the European Economic Area (EEA), the United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information.

In certain regions (such as the EEA, the United Kingdom, Switzerland, and Canada), you have certain rights under applicable data protection laws. These rights may include:

  • (i) the right to request access and obtain a copy of your personal information
  • (ii) the right to request rectification or deletion
  • (iii) the right to restrict the processing of your personal information
  • (iv) where applicable, the right to data portability
  • (v) the right not to be subject to automated decision-making

In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.

We will review and process any request in accordance with applicable data protection laws.

Region-Specific Rights

If you are located in the EEA or the United Kingdom and believe that we are unlawfully processing your personal information, you also have the right to lodge a complaint with the data protection authority of your Member State or the UK data protection authority.

If you are located in Switzerland, you can contact the Federal Data Protection and Information Commissioner (FDPIC).

Withdrawal of Your Consent

If we rely on your consent to process your personal information, whether explicit and/or implicit under applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.

Please note, however, that this will not affect the lawfulness of the processing before its withdrawal nor, where applicable law permits, affect the processing of your personal information based on processing grounds other than consent.

Opting Out of Marketing Communications

You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in the emails we send, or by contacting us using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. You will then be removed from marketing mailing lists. However, we may still communicate with you to send messages related to services necessary for the administration and use of your account, to respond to your service requests, or for other non-commercial purposes.

Account Information

If you wish to view or edit your account information or delete your account at any time, you can:

  • Log in to your account settings and update your user account
  • Contact us using the contact information provided

Upon request to delete your account, we will disable or delete your account and information from our active databases. However, we may retain certain information in our files to prevent fraud, resolve issues, assist with investigations, enforce our legal terms, and/or comply with applicable legal requirements.

Cookies and Similar Technologies

Most web browsers are set to accept cookies by default. If you wish, you can usually choose to configure your browser to remove or reject cookies. If you choose to remove or reject cookies, this may affect certain features or services of our Services.

If you have any questions or comments regarding your privacy rights, you can email us at hello@nonanteneuf-hotel.ch.

10. DO NOT TRACK FUNCTIONALITY CONTROLS

Most web browsers and certain mobile operating systems as well as mobile applications include a Do Not Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.

At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As a consequence, we do not currently respond to browser DNT signals or to any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you of this practice in a revised version of this Privacy Notice.

California law requires us to inform you about how we respond to web browser DNT signals. Given that there is currently no industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

11. DO U.S. RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In summary: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to the personal information we hold about you, as well as details on how we have processed it, to correct inaccuracies, obtain a copy, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in certain circumstances by applicable law. More information is provided below.

Categories of Personal Information We Collect

We have collected the following categories of personal information within the last twelve (12) months:

A. Identifiers | Contact details, such as real name, alias, postal address, telephone or mobile number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name | YES | B. Personal information as defined by the California customer records law | Name, contact information, education, employment, professional history, and financial information | YES | C. Protected classification characteristics under state or federal law | Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data | YES | D. Commercial information | Transaction information, purchase history, financial details, and payment information | NO | E. Biometric information | Fingerprints and voice recordings | NO | F. Internet or network activity similar | Browsing history, search history, online behavior, interest data, and interactions with our websites, applications, systems, and advertisements | NO | G. Geolocation data | Device location | NO | H. Audio, electronic, sensory, or similar information | Images and audio, video or call recordings created in the course of our business activities | NO | I. Professional or employment-related information | Professional contact details to provide you our Services at a business level or job title, professional history, and qualifications if you apply for employment with us | YES | J. Educational information | Student records and directory information | NO | K. Inferences drawn from personal information collected | Inferences drawn from any of the personal information collected above to create a profile or summary about, for example, an individual’s preferences and characteristics | NO | L. Sensitive personal information | Citizenship or immigration status, contents of emails or text messages, driver’s license, financial information, including account access details, national origin, passport numbers, and state identification numbers | YES |

We do not collect sensitive personal information, as defined by applicable privacy laws, or for purposes authorized by law or with your consent. Sensitive personal information may be used or disclosed to a service provider or contractor, for additional specific purposes. You may have the right to limit the use or disclosure of your sensitive personal information. We do not collect or process sensitive personal information for the purpose of inferring characteristics about you.

We may also collect other personal information outside of these categories as part of your in-person, online, or phone or mail interactions with us in the course of:

  • Receiving assistance through our customer support channels
  • Participating in customer surveys or contests
  • Facilitating delivery of our Services and responding to your requests

We will use and retain the collected personal information as needed to provide the Services or for:

  • Category A – As long as the user has an account with us
  • Category B – As long as the user has an account with us
  • Category C – As long as the user has an account with us
  • Category I – As long as the user has an account with us
  • Category J – As long as the user has an account with us
  • Category L – 1 year

Sources of Personal Information

For more on the sources of personal information we collect, see the section “WHAT INFORMATION DO WE COLLECT?”

How We Use and Share Personal Information

For more on how we use your personal information, see the section “HOW DO WE PROCESS YOUR INFORMATION?”

Will Your Information Be Shared with Anyone?

We may disclose your personal information to our service providers pursuant to a written contract between us and each service provider. For more on how we disclose personal information, see the section “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?”

We may use your personal information for our own commercial purposes, such as internal research for technology development and demonstration. This is not considered a “sale” of your personal information.

We have not sold or shared personal information to third parties for commercial purposes in the last twelve (12) months. We have disclosed the following categories of personal information to third parties for commercial purposes in the last twelve (12) months:

  • Category L. Sensitive personal information

The categories of third parties to which we have disclosed personal information for commercial purposes can be found in the section “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?”

Your Rights

You have rights under certain U.S. data protection laws. However, these rights are not absolute, and in certain cases, we may deny your request as permitted by law. These rights include:

  • Right to know if we process your personal data
  • Right to access your personal data
  • Right to correct inaccuracies in your personal data
  • Right to request deletion of your personal data
  • Right to obtain a copy of the personal data you have previously shared with us
  • Right to non-discrimination for the exercise of your rights
  • Right to opt out of processing of your personal data if it is used for targeted advertising (or sharing as defined by the California Privacy Rights Act), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”)

Depending on the state where you live, you may also have the following rights:

  • Right to obtain a list of categories of third parties to which we have disclosed personal data (as permitted by applicable law, including the California Privacy Rights Act and Delaware law)
  • Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including Oregon privacy law)
  • Right to limit the use and disclosure of sensitive personal data (as permitted by applicable law, including the California Privacy Rights Act)
  • Right to opt out of the collection of sensitive data and personal data collected through a voice or facial recognition feature (as permitted by applicable law, including Florida privacy law)

How to Exercise Your Rights

To exercise these rights, you can contact us by visiting nonanteneuf-hotel.ch, emailing us at guest@nonanteneuf-hotel.ch, or referring to the contact details at the bottom of this document.

Under certain U.S. data protection laws, you may designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

Verification of Request

Upon receipt of your request, we will need to verify your identity to determine that you are the same person about whom we have information in our system. We will only use the personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already held by us, we may request that you provide additional information for the purpose of verifying your identity and for security or fraud-prevention purposes.

If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing the request and the agent must provide written and signed authorization from you to submit the request on your behalf.

Appeals

Under certain U.S. data protection laws, if we decline to act on your request, you may appeal our decision by emailing us at hello@nonanteneuf.ch. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decision. If your appeal is denied, you may submit a complaint to your state attorney general.

California “Shine The Light” Law

Section 1798.83 of the California Civil Code, also known as the “Shine The Light” law, permits our California resident users to request and obtain from us, once a year and free of charge, information about the categories of personal information (if any) we disclosed to third parties for direct marketing purposes, and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and wish to make such a request, please submit your request in writing using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?”

12. DO WE MAKE UPDATES TO THIS NOTICE?

In brief: Yes, we will update this notice as necessary to remain compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated “Revision” date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we protect your information.

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have any questions or comments about this notice, you can email us at hello@nonanteneuf-hotel.ch or contact us by mail at the following address:

Coucou&Co SA
Rue de la Blancherie 2
1950 Sion
Switzerland

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT ABOUT YOU?

Depending on the applicable laws of your country or U.S. state of residence, you may have the right to request access to the personal information we collect about you, details on how we have processed it, to correct inaccuracies, or to delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in certain circumstances by applicable law. To request to review, update, or delete your personal information, please visit: nonanteneuf-hotel.ch.